Privacy policy

This privacy policy sets out how Superior Tube Company (“Superior Tube”) uses and protects any information that you provide when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Superior Tube may change this policy occasionally when updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 19, 2014.

What we collect

We may collect the following information:

Name and job title

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

Web server activity

By using the Superior Tube website and its services, you consent to the collection and use of the information for the purposes set out below.


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes and marketing reports. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Please exercise caution and look at the privacy statement applicable to the website in question.


You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can tick indicating that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to

Attn. of Marketing Department
Superior Tube Company
3900 Germantown Pike

Collegeville, PA 19426

If you query protection of your personal data, please note that as the data processing takes place in the United States of America, it is American law which applies. If you have any questions or comments concerning your personal data, including the way Superior Tube Company protects your privacy or processes your personal data please contact us at the above address, or email us.

If you believe that any information we are holding about you is incorrect or incomplete, please email or write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Cookies are small pieces of data that web sites place on your computer's hard drive via your web browser, enabling them to store certain information during your visit. You can always check to see any cookies left on your PC by websites via the settings in your web browser and most browsers have options that let you control how cookies are stored or delete them.

Our use of cookies

Superior Tube would like to store cookies on your computer, to help us improve our website and help your experience while using our website. Superior Tube’s website is built using the Expression Engine content management system which requires the use three cookies to function correctly

Despite its name, this cookie doesn’t track what you do online. It only keeps track of the last 5 pages you visited.

This cookie contains the date of your last activity. If you haven’t been active on the site before, your last activity will be set to the current time.

This cookie is only relevant to registered users. If you’re browsing our site as a guest, this cookie will be set to a date in the past.

Google Analytics cookies

We also collect anonymous visitor statistics via Google Analytics to help us improve our site and this relies on four cookies being placed on your computer. However, Google Analytics cookies do not collect personal data about you. Google Analytics stores IP address anonymously on its servers in the US, and neither Superior Tube nor Google associate your IP address with any personally identifiable information.

A cookie which tracks the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.

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These cookies are used to track how long a particular visit on our website takes.

This cookie tracks which site or search engine the visitor came from, the link clicked or keyword used, and the visitor's geographic location.

Google also provides a way of opting out of all analytics globally.